SilentServe Platform: Customer Flow & Notification System

Privacy Policy – SilentServe (by Lunent Technologies Inc.)
Effective Date: 2026-01-01

SilentServe, a service by Lunent Technologies Inc., provides restaurant guest management solutions, including waitlist and notification services.

We may collect the following information:

• Phone number
   
• Name (optional)
   
• Waitlist and visit-related information
   
• Basic device or session data for system functionality
   

We use collected information to:

• Manage restaurant waitlists
   
• Send transactional SMS notifications (e.g., waitlist confirmation, status updates, table readiness)
   
• Improve platform performance and reliability

By providing your phone number when joining a waitlist, you consent to receive transactional SMS messages related to your visit.

• Messages are event-driven and not promotional
   
• Message frequency varies based on your activity
   
• Message and data rates may apply
   
• You may opt out at any time by replying STOP
   
• For assistance, reply HELP
   

We do not sell or share personal data for marketing purposes.

Your data may be processed by trusted service providers (such as messaging providers like Twilio) strictly to deliver the service.

We implement reasonable and industry-standard measures to protect your information.

We retain data only as long as necessary to provide our services and fulfill operational or legal requirements.

You may:

• Request removal of your data
   
• Opt out of SMS communications at any time by replying STOP
   

For privacy-related inquiries, please contact:

info@lunent.com